Remote imaging thwarted by reboots: The death of an Eagle
I’ve been (very) slowly getting my imaging rig and shed up to snuff for some remote imaging. I’ve got various stages of automation underway, including Slack notifications for when my control computer (a PrimaluceLab Eagle) reboots or if the retrieval of weather data from the club’s sensor fails. Early December I noticed an uptick in reboots but didn’t think anything of it, but it turns out that it was the beginning of the end, signaling the death of an Eagle.
Déjà vu
This isn’t the first time this happened. This Eagle, a gen 3 pro model, has had its share of issues (including random reboots) so it didn’t take long to diagnose the problem this time around. Of course, I at first attributed the reboots to Windows updates, since they weren’t overly frequent, but when they started happening more often I started digging.
Troubleshooting
To troubleshooting the reboots I started with the event viewer in Windows (Just
search for “event”) as seen above. Once that’s open you’ll see a bunch of
folders on the side- navigate to the Windows Logs/System set. To make it easier
to find we can do some ad hoc filtering. Select the “Filter Current Log…”, and
enter these Event IDs: 1074, 6005, 6006, 7001, 7002, 6008, 41, which should
give you an idea of why the system restarts.
In my case, the important one was actually EventID 41:
The system has rebooted without cleanly shutting down first.
This error could be caused if the system stopped responding,
crashed, or lost power unexpectedly.
The first time around I went through months of diagnostics, because it was
completely random. First, I thought it might be temperature related with the
power supply, so I put that in a cooler to keep it warm (ironic). Nope. I bought
a UPS, blaming unstable power. Nope. I bought two different power
supplies. Still nope. I bought a new power cord (and those aren’t
cheap). NOPE. Having exhausted all that I could think of I finally opened a
support ticket, and of course was about a month outside my warranty
period. Thomas from PrimaluceLab still did help a bit and let me send it in for
diagnosis: failed motherboard 
. I had to fix it on my dime because it was out of
warranty, but I was able to score a replacement on ebay, so other than my time
and ~$100 it wasn’t too bad.
Fast-forward to now: the exact same scenario, except this time I can’t find a replacement mobo for a >4 year old nuc, so I ordered a fifth-gen eagle. Hopefully it fares better, and once I’m over COVID I can get it installed.
If you think you might be running into the same issue you can save the filter as a “custom view” by selecting “Create Custom View” in the sidebar. Good luck!
Feel free to reach out on Instagram with questions!